Privacy Policy

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1. Information We Collect

We collect the following types of information from you:

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a. Personal Information

• Contact Details: Name, email address, phone number, and postal address when you make a purchase or sign up for our services.

• Payment Information: We collect payment details, such as credit or debit card information, when you complete a purchase. Payment information is processed securely and in compliance with UK regulations.

• Account Information: Information you provide when registering for an account on our Website.

• Communication: Any correspondence you send us via email, contact forms, or customer service inquiries.
   

b. Non-Personal Information

• Browsing Data: Information about your use of our Website, including IP address, browser type, referring/exit pages, and device information.

• Cookies and Tracking Information: Collected to improve your browsing experience (see Cookie Policy below).
   

2. How We Use Your Information
 

We use your personal information for the following purposes:

• Order Processing and Fulfillment: To process your orders, arrange delivery, and communicate with you regarding the status of your purchase.

• Customer Support: To respond to your inquiries, complaints, and feedback.

• Marketing and Promotions: With your consent, we may use your information to send promotional emails and special offers. You can opt-out of marketing communications at any time.

• Website Improvement: To monitor and improve our Website’s performance, content, and user experience.

• Legal Compliance: To comply with legal obligations, such as tax, accounting, and fraud prevention.
   

3. How We Share Your Information
 

We may share your information with trusted third parties in the following circumstances:

• Service Providers: We may share your personal information with third-party vendors who help us provide our services, such as payment processors, delivery partners, and IT service providers. These parties are bound by confidentiality agreements and are only allowed to use your information for the purposes of fulfilling their contractual obligations.

• Legal Obligations: We may share your information when required by law, such as in response to a court order, to comply with government regulations, or to protect our rights and the rights of others.

• Business Transfers: If our business is sold or merged, your information may be transferred to the new owners.
   

4. Data Retention
 

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once your information is no longer needed, it will be securely deleted or anonymised.
 

5. Your Rights
 

You have certain rights regarding your personal information under UK GDPR, including:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can ask us to correct any inaccuracies in your personal information.

• Deletion: You can request that we delete your personal data, subject to legal and contractual restrictions.

• Data Portability: You have the right to request a transfer of your data to another service provider.

• Object to Processing: You may object to the processing of your personal data in certain situations, such as for direct marketing purposes.

To exercise your rights, please contact us at [Your Contact Email]. We will respond to your request within one month.
 

6. Data Security
 

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our Website uses SSL encryption to secure sensitive data, such as payment information, during transmission.

However, no internet transmission is entirely secure, and we cannot guarantee the absolute security of your data.